Returns & complaints

Right of cancellation and returns

Under the Distance Selling Act, as a consumer you have the right to cancel your purchase without giving any reason within 14 days of receipt of the goods. In addition, we grant you a further 16 days, so that we offer all our customers a total of 30 days for an open purchase. We also offer free returns.

A returns form with instructions will be enclosed in your parcel. Please note that goods must be returned in their original condition and packaging. If the original packaging is missing or damaged, please contact us at customerservice@fyrklovern.com

Return address: Fyrklövern AB, c/o Postpac, Elleholmsvägen 1, 274 36 Skurup, Sweden.

When we receive your return, we will refund you the corresponding amount.

If you wish, you can fill in the cancellation form and enclose it when you contact us. You can find it here.

Complaints

If you are not satisfied with our services, please contact us to clarify any misunderstandings. If you wish to make a complaint, please write to Fyrklövern AB  (customerservice@fyrklovern.com).

The European Commission has also set up a website to make it easier for consumers and traders to resolve disputes via an online system. (ADR/ODR) alternative or online dispute resolution. The platform is available here.